EXISTING CUSTOMER
Use the client area
- Review services and billing
- Open and manage support requests
- Keep account activity in one place
BEX DIGITAL SUPPORT
Get help withoutgetting lost in the technology.
Tell us what is happening, which service is affected and what you were trying to do. We will help you find the right next step.
CHOOSE THE FASTEST SUPPORT PATH
Start where the information already lives.
Existing customers can use the client area, while general questions and pre-sales issues can come directly to BEX Digital.
EMAIL SUPPORT
Send us the details
- Describe the issue clearly
- Include the affected domain or service
- Add screenshots where useful
NEW OR UNCLEAR ISSUE
Talk to BEX first
- Explain what is happening
- We will help identify the right service path
- Avoid guessing at the technical cause
SERVICE STATUS
Check the basics first
- Confirm the affected website or mailbox
- Note when the problem started
- Record any error message shown
HELP US HELP YOU FASTER
A little context can save a lot of back-and-forth.
When you contact support, include the affected service, the domain or website involved, what you expected to happen and what happened instead.
- The affected domain, mailbox or website
- The exact error message if one is shown
- The approximate time the problem started
- A screenshot when it makes the issue easier to understand
NEED HELP NOW?
Start with the issue. We will work from there.
Use the client area for an existing service, or contact BEX Digital directly if you are not sure where the problem belongs.